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Retail Store Manager

Job Description

Manage and provide leadership to the selling floor


Sets the tone of direction for the retail location


Conduct associate interviews and provide hiring decisions and recommendations


Conduct formal and informal training sessions with new and existing associates


Communicate and motivate monthly sales goals with each associate in store


Responsible to ensure accurate inventory count


Promote the culture and energy within the retail location


Participates in promotional activities in the community


Conduct disciplinary meetings, employee reviews, and employee recognition tasks and projects


Conduct regular team meetings with staff


Reviews sales and identifies areas of opportunity


Comply timely and accurately with company and federal policies and guidelines


 


 


QUALIFICATIONS


High school diploma or equivalent


1 year of management experience, retail experience preferred


Reliable to a flexible schedule that may include days, evenings, and weekends


Ability to motivate and lead confidently


Working knowledge and understanding of MS Office Products


Excellent customer service skills


Experience in goal or quota achievement


Reliable transportation



Company Description
JOB PURPOSE:
The Retail Sales Associate is responsible for providing an outstanding customer experience, meeting the needs of our customers by providing solutions to their service and product needs, and achieving personal sales goals. The Sales Associate will participate in outbound activities that market our brand and products to bring in new customers as well as continue to maintain relationships with existing customers. Sales Associates are trained and prepared to answer service and product questions, walk every customer through their decision-making process, and build a personal and professional brand that brings them success!
ESSENTAIL FUNCTIONS OF THE POSITION:
1. Greet incoming customers; establishing the customer experience upfront
2. Meet and exceed key performance objectives and monthly sales goals
3. Perform as the sales consultant to determine solutions and options for customers based on personal or business wants and needs
4. Participate in regular outbound activities that promote new customer activity
5. Complete regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory, tag changing, store layout changes
6. Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork
7. Complete store opening and closing duties
8. Maintain high customer service scores
9. Complete diagnostic services and next step instructions for customers
10. Additional tasks as assigned
QUALIFICATIONS:
1. High school diploma, or equivalent
2. Previous retail experience; 6 months preferred
3. Previous sales experience, preferred
4. Reliable transportation to accommodate immediate or advance notice of presence
5. Flexible schedule of availability to support traditional retail hours that include days, evenings, weekends, and holidays
6. Strong communication skills with the ability to read and write the English language
7. Basic mathematical skills; ability to use a calculator
8. Ability to use and operate basic functions of a computer, including g Microsoft Office
9. Excellent organizational and problem solving skills
10. Ability to multi-task in a fast-paced environment
BENEFITS:
Competitive base pay with monthly commissions
Health, Dental, Vision benefits
401K with company match
Paid Time Off
Phone service discount
Sales perks
PHYSICAL DEMANDS:
Must be able to stand for long periods of time (typically 9 hours a day)
Must be able to lift up to 25 pounds



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